COSE Dominion East Ohio - Natural Gas Program
Frequently Asked Questions

Who is eligible to participate in the program?
All Dominion East Ohio residential and commercial customers can participate, however, Integrys is not currently signing up customers in the following counties: Allen, Auglaize, Hancock, Hardin, Mercer, Paulding, Putnam, Van Wert and Shelby.

Will I get one bill or two? What if I am on a budget plan or use Check-Free with Dominion East Ohio?
You will continue to receive one bill from Dominion East Ohio. The only change will be that Integrys' gas option charges will appear as a special line item. Special billing options with Dominion East Ohio, such as budget payment plan, Check-Free automatic bank account withdrawal, Heat-Share, HEAP Credits, etc., will remain available to you as they have been in the past.

Are there any fees to sign up with Integrys Energy Services?
There are NO FEES to sign up for this program from either Dominion East Ohio or from Integrys Energy Services. However, if you switch from one marketer to another marketer at a later date, there may be a $5 charge. Whether the new marketer passes along this charge to you should be discussed before a new contract is signed.

When I sign Integrys' contract, when will I start to see my savings and how long am I required to remain an Integrys customer?
You will begin to see your savings on your gas bill within two to three months of signing up with Integrys. For example: anyone who enrolls into the Energy Choice Program before the 10th of each month, and meets Dominion East Ohio's eligibility, will see Integrys' gas costs on the bill they receive in the second succeeding month*. The contract length is for a primary term of one year and shall continue year to year thereafter. You will be contacted approximately 45 days but not more than 90 days before the end of the current contract for the opportunity to re-new or cancel the agreement. Moving your residence or business will automatically end your contract with Integrys on the same day that you disconnect your gas service from DEOG. Should you move to a location that is eligible for participation in the DEOG Energy Choice Program you will need to contact Integrys to re-enroll and begin a new contract for your new location.

*For example, Customers enrolling by the 10th of January and are approved by Dominion will be receiving gas flow with the February billing cycle. The first Dominion gas bill to show Integrys' rate will be the March billing cycle.

Who should I call if I have a gas leak? Who should I call if I have a problem with my gas bill?
For any problems with your natural gas service, report of a gas leak, billing problems, meter reading, estimated readings, and budget payment plan amounts, you will still call Dominion East Ohio at 1-800-966-3354. However, if you have a question concerning the Integrys rate you are being charged on your monthly Dominion East Ohio bill you will need to contact Integrys Energy Services at 1-888-367-4493 or 1-888-665-9775.

Can I call Integrys to answer my questions about Dominion East Ohio's "Energy Choice" program?
If you would like a quick clarification on our pricing programs, or would like additional enrollment forms mailed to you, please feel free to call Integrys Energy at 1-888-367-4493. If you have general questions concerning the "whys" and "hows" of the Dominion East Ohio program, call Dominion East Ohio at 1-800-966-3354, the Public Utilities Commission at 1-800-686-7826 or the Ohio Consumers Council at 1-800-282-9448.

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