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Chicago, Illinois Electric Aggregation Program from Integrys Energy

City of Chicago Electric Aggregation Program Frequently Asked Questions

Municipal aggregation uses the group purchasing power of residents to help cities negotiate competitive electricity prices and products, including cleaner energy sources. In 2012, Chicago voters approved a referendum authorizing the City to seek competitive electricity rates for residential and small business ratepayers. The City has negotiated an agreement with Integrys Energy Services, Inc., that will create more stable and potentially lower monthly electricity bills for residents and small businesses. Integrys has been serving the City’s Electricity Aggregation Program for more than a year.

How do I enroll?
As an eligible residential or small business customer you will be automatically enrolled in the program unless you choose to opt-out.

How do I opt-out?
To opt-out, return the postcard or opt-out online by March 31, 2014.

What if I decide to opt-out?
You will continue to receive your electricity supply from ComEd.

Can I leave the Program at a later date?
You can leave the Program for any reason at any time without an early termination fee.

Does it cost to enroll?
There are no enrollment or switching fees at any time.

Why are there two pricing components for my electricity?
The two-part pricing structure of My Balanced Energy Plan allows for more pricing stability in your electricity bill from month to month, and could also lead to overall lower electricity rates as compared to what you would pay ComEd. The two parts are made up of a monthly customer energy charge and a $/kwh rate.

When will I begin to see my new product/rate?
Customers can expect to see their new kWh and monthly customer charge beginning as soon as their June 2014 bill, depending on the enrollment date.

Who will bill me for electricity?
You will continue to receive your monthly bill from ComEd. You can keep the same budget billing and automatic payment options that you have now.

Who is responsible for delivery of power to my home or business?
ComEd will continue to deliver power to your home or business, be responsible for maintaining the system, and respond to outages or problems with your electricity service.

What if I have already selected another supplier?
You will be able to join (opt-in) the City’s aggregation program at any time. However, proceed with caution. Review carefully the Terms and Conditions of your current agreement with your retail electric supplier. There may be a minimum term requirement, early termination fees, switching fees or a penalty.

Who will be the supplier?
The City selected Integrys Energy Services, Inc. based on their competitive rates and quality customer service. Integrys has served the City’s program since February 2013, and has operated aggregation programs in more than 70 other communities in Illinois.

How can I find out more information?
You can visit or contact Integrys at 888-802-2885.

How will I be contacted?
You will receive program communication through the mail, and can also learn more by visiting With respect to the City’s program, neither the City nor Integrys will ever come to your door, contact you by phone, or ask for your ComEd account number. Anyone who comes to your door or calls you asking you to switch is not with the City’s program.

What will ComEd’s Price to Compare (PTC) be in June when the Integrys rate begins?
ComEd’s Price to Compare for June and beyond is currently unknown. ComEd is expected to release their summer rates in mid to late May.

Why is there a monthly customer charge? Why not offer just one fixed price?
The monthly customer charge covers demand based charges including capacity and transmission. Separating these charges allowed Integrys to reduce the energy supply cost and allow each category of customers to pay their true demand-based costs.

Will the monthly customer charge apply to others outside of Chicago, but within ComEd territory?
Every ComEd customer pays for the demand charges that cover the use of the transmission system; how they pay depends on the pricing of the particular plan or product they choose. ComEd recovers these costs through the Transmission Services charge and the Purchased Electricity Costs. Many other alternative retail electric suppliers charge one fixed rate for all energy used, including transmission and capacity charges. The City of Chicago’s program recovers these charges monthly, just as they are charged to suppliers.

ComEd already has a “Customer Charge” on their invoice. Is Integrys taking over this charge from ComEd or will customers see two “Customer Charges” on their bills?
ComEd’s customer charge does not cover the capacity and transmission costs that Integrys’ monthly customer charge covers. These are separate and distinct from each other. ComEd will continue to charge their monthly customer charge. The ComEd customer charge and Integrys customer charge cover two very different costs.

Do other suppliers have a monthly customer charge?
Some suppliers do but many do not have a monthly customer charge. We believe this is a more efficient way to price monthly system costs and it benefits you by stabilizing your rate and reducing the price Integrys charges you.

Will the monthly customer charge change throughout the year?
The monthly customer charge may change based on changes in capacity and transmission rates and allocation of those costs, as well as other changes in demand-based ancillary services costs. Capacity and transmission rates can be changed by PJM with regulatory approval. These rates may occasionally change. Additionally, ComEd is considering changing how they allocate transmission and capacity to customers. If ComEd changes their allocation method, the monthly customer charge could also change.

Why is the Single Family customer charge so much higher than the Multi Family charge?
Single family accounts have higher peak load contribution values (also known as PLCs). The PLCs are used to determine the amount of capacity and transmission charged to each account.

The opt-out letter I received in the mail mentions the customer charge is based on annual usage. What if I am a new customer with ComEd? How is pricing determined?
ComEd estimates the annual usage based on the delivery class a customer is in.

What does this sentence mean in the opt-out letter: “While ComEd’s rates will continue to change every month, Integrys’ per kWh rate is fixed through May 2015.”?
ComEd’s Price to Compare changes each June and October and can change at other times during the year as necessary. Additionally, the purchased electricity adjustment component of ComEd’s rate is calculated monthly, and can change monthly. Your Integrys fixed $/kWh rate and the Integrys monthly customer charge can only change consistent with section 3 of the Terms and Conditions you received with your opt-out notice from the City, which are also available at

The opt-out letter references “price protections” as compared to ComEd’s rate. What does this mean?
Integrys has agreed to certain price protections to ensure that your rate does not exceed ComEd’s rate when adjusted to reflect certain aspects of the program, the Program Price to Compare. Please see 3c of the Terms and Conditions for full details.

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